Refund policy

Basic products


Remember to do it before 30 days have elapsed since you received the order.


To qualify for a return, your items must be unused and in the same condition as the items received, and must also be in the original packaging.


Several merchandise are exempt from returns. Perishable items, such as food, flowers, newspapers and magazines, cannot be returned. We also do not accept private or sanitary supplies, hazardous materials or products that contain flammable liquids or gases.

Other non-refundable items:


Gift card


Downloadable software


Some personal care and hygiene items.


To complete your return, we need receipts or purchase certificates.


Please do not return the goods you have purchased to the manufacturer.


In some cases, only partial refunds are granted (where applicable)


A book with a visible mark.


Open CDs, DVDs, VHS tapes, computer programs, video games, cassettes or ethylene discs


Anything that is not in original condition, damaged or lost due to causes other than ours.


Any items returned within 30 days of delivery


Refunds (if applicable)


After receiving and verifying your return, we will send you an email informing you that we have received your return, and we will also tell you whether to approve or reject the refund.


If approved, your return will be processed and, for a specified number of days, your credit card or original form of payment will be applied automatically.


Refund for delay or loss (if applicable)


If you have not received a refund, please double check your bank account.


Then call your credit card company, and it may take a while to officially announce your refund.


The next step is to contact your bank - there is usually time to process refunds before sending them.


If you have completed all these operations and have not received a refund, please contact us at


Sale items (if applicable)


Only merchandise can be refunded at its normal price, and unfortunately sales cannot be refunded.


Bag (if applicable)


We only replace defective or damaged items. If you need to exchange it for the same item, please email




If the product is marked as a gift at the time of purchase and is shipped directly to you, you will receive a Refund for the credit value of a gift. Upon receipt of returned items, a coupon will be mailed to you.


If the goods are not marked as a gift at the time of purchase or if the donor has sent the order to himself to be sent later, the refund will be returned and you will be informed of your return.


You will be responsible for paying your own transportation costs and returning your project. Freight is non-refundable. If reimbursed, repatriation costs will be deducted from the refund.



Depending on where you live, the time it will take to exchange your products may vary.



If you want to transport items over $ 75, you should consider using trackable shipping services or purchasing shipping insurance - we're not sure you'll get your return.